RETURN POLICY, SHIPPING POLICY, DAMAGE GOODS POLICY

Responsibility & title of merchandise passes to purchaser the moment goods are placed in transit/shipped. According to I.C.C. Transportation Regulations, claims for damage must be initiated by the consignee. If there is any damage, or the possibility of concealed damage, please note this on the freight bill. Do not sign the Freight Bill unless this is noted.

Disposition of the damaged merchandise is determined by the delivery carrier. Do not destroy packing material or boxes until the carrier's agent has examined them. 

Obvious Freight Damage: If you receive a shipment from us or our suppliers/distributors/warehouses with obvious freight damage, REFUSE IT and inform us immediately so we can supply a replacement. If you accept a shipment with obvious freight damage and report it after the fact, we will supply a replacement at the originally quoted price. We will provide a credit upon the return of the original, but based upon the salvage terms of the manufacturer. This will delay your credit for the damaged unit. 

Concealed Freight Damage: If you accept a shipment, it is YOUR responsibility to open it immediately and report any concealed freight damage to us and to the carrier. If you fail to report concealed freight damage to the delivery carrier immediately and to note it on the freight bill, neither you nor J&J Pumps Inc. have any recourse. We will provide a replacement product at the originally quoted price, and if you wish, we can accept the return of the damaged J&J Pumps Inc. is happy to accept items for return within 14 days of the purchase date and to refund the purchase price for any new goods purchased from our company when the following provisions are met: 

1. For 80% credit, the item must be returned in the original factory sealed box. Electrical components must be sealed in box, un-used. 
2. If the box has been opened, a 20% restocking fee will be charged. If the box has been opened, all items must be in resalable (new) condition upon return. All components of the equipment being returned, packing materials, boxes, plastic bags, warranty cards, user manuals, and miscellaneous enclosures must be returned with goods being returned. 
3. Freight charges are the responsibility of the customer and will not be refunded. 
4. Special Order items will not be accepted for return. 
5. Used Equipment will not be accepted for return. 
6. Defective goods will be replaced or repaired at our discretion but not refunded. 
7. Refunds will be issued as either a credit to the credit card used for the original purchase or by company check if the item was paid for with a check, money order or cash.

Shipping regulations for orders shipped within the US 
J&J Pumps Inc. can ship to any business or residential area as long as a physical address is provided and the order passes all of our security regulations. All packages, regardless of its destination, require signature at delivery time. J&J Pumps Inc. will not ship to PO Boxes. Shipping rates are based on zip code locations and calculated in shopping cart prior to checkout or by us. J&J Pumps Inc. reserves the right to hold and/or delay any order indefinitely due to suspicion of fraudulent activity. 

Prices for items sold on this website generally do not include freight charges. However, if an item is specifically noted as offering "Free Shipping" or "Shipping Included" in a price, then this offer applies ONLY to destinations within the Continental U.S. 

Truck Shipment freight charges are based on the item shipping from J&J Pumps Inc. If the item is being shipped from the manufacturer directly to the customer, or "drop-shipped", trucking freight charges may be different than what is shown on the order form at the time of order placement. J&J Pumps Inc. will notify the customer of any freight charge discrepancies for approval prior to order processing.

ORDER PROCESSING: Most orders will be processed 24-48 hours after they are received. However, some products are drop-shipped directly to you from the manufacturer and may take longer to process. We will notify you of any delays we are aware of regarding order processing. Your order will be shipped to you via your preference, for example UPS 2nd Day Air, or UPS Ground once the order has been processed internally.

Products purchase from J&J Pumps Inc. are warranted to the original user only to be free of defects in material and workmanship for a period of 12 months from the date of installation, and no more than 12 months from the date of purchase. J&J Pumps Inc. liability under this warranty shall be limited to repairing or replacing at J&J Pumps Inc. option, customer required to pay freight both ways. J&J Pumps Inc. Will not be liable for any costs of removal, installation, transportation, or any other charges that may arise in connection with a warranty claim.

Products which are sold by J&J Pumps Inc., are subject to the warranty provided by the manufacturer of said products and not by J&J Pumps Inc. warranty. 

J&J Pumps Inc. will not be liable for damage or wear to products caused by abnormal operating conditions, accident, abuse, misuse, unauthorized alteration or repair, or if the product was not installed in accordance to the manufacture recommended installation procedures. The warranty does not cover normal wear and tear.

*Note: No warranty on equipment not installed by a water well professional with a C55 and or a D21 license.

To obtain service under this warranty, the defective product must be returned to J&J Pumps Inc., the distributor it was purchased from, or a J&J Pumps Inc. authorized service department, at J&J Pumps Inc.’s option. It must be returned with proof of purchase and installation date, failure date, and supporting installation data. Any defective product to be returned must be sent freight prepaid. 

J&J Pumps Inc. will not be liable for any incidental or consequential damages, losses, or expenses arising from installation, use, or any other causes. There are no express or implied warranties, including merchantability or fitness for a particular purpose, which extend beyond those warranties described or referred to above.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages and some jurisdictions do not allow limitations on how long implied warranties may last. Therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdictions.

Products which are repaired or replaced by J&J Pumps Inc. or authorized service center under the provisions of these limited warranty terms will continue to be covered by J&J Pumps Inc. warranty only through the remainder of the original warranty period set forth by the original purchase date.